RAHMA ALAWLAQI

Pharmacy Supervisor | Operations Management

Profile summary

Career highlights

Key skills

Professional experience

Shapes pharmacy strategy in alignment with hospital objectives, reporting to the Chief of Pharmacy. Steers daily operations, staff development, and service standards across inpatient, outpatient, and narcotic sub-stores to ensure consistent quality of care.

• •Supports to chief of pharmacy to develop pharmacy strategy based on relevant information in line with hospital strategic plan.
• •Communication the pharmacy goals to pharmacist staff.
• •Manages of the day-to day operations of the Pharmacy Department.
• •Compiles statistical data and prepare reports relating to operating and services.
• •Manages internal and external KPI.
• •Operates ERP system as Inpatient sub-store, Outpatient sub-store and Narcotic sub-store to manage medication inventory properly.
• •Assesses the pharmacy performance as well as pharmacist individual performance.
• •Maintains environment and facilities to ensure effective, quality service provision.
• •Ensures that the equipment and other related support infrastructure is well maintained reports equipment malfunction and facilities issues as appropriate.
• •Develops and implements policies and procedures relating to pharmacy operations and professional practice standards
• •Monitors and evaluates existing service levels, systems, procedures and practices, and makes appropriate changes or additions as required.
• •Coaches for improved performance and takes corrective action as necessary.
• •Provides work direction to pharmacists and technicians.
• •Reviews and approves performance evaluations, disciplinary actions, and other issues affecting all pharmacy staff.
• •Responsible for all rostering / overtime / on call duties of the Pharmacy
• •Completes and maintains all regulatory requirements including: licensure, certification and other mandatory training within established time frames.
• •Staff Development and Personal Development: Any training or education programs are participated in when required.
• •Ensures appropriate internal and external sharing information based on governing policies and procedures.
• •Maintains professional and pharmacological knowledge by attending lectures, educational workshop reviewing up-to-date pharmaceutical references and seminars.

Architected pharmacy operations and clinical workflows, steering the department through Joint Commission International accreditation cycles. Influenced cross-functional hospital committees to align pharmacy standards with national healthcare mandates and strategic reserve requirements.

• •Highly cooperative stakeholders in establishing pharmacy department with all teams.
• •Internship preceptors for pharmacy internship programe
• •Preparing policies and Standard operating procedures of the pharmacy division and related stalkholder department in allienged with JCIA (Joint comession international standards ) with pharmacy mamangment team
• •Leader in Mapping of the UAE National Standards for Hospital January 2020.
• •Deal with a quality team to assure meeting Keep performance indicators.
• •Orientation organizer for all new staff in using Hospital information system (HIS) and other pharmacy related policies and standards.
• •Certificate Award in: IMPROVEMENT CAPABILITY, PATIENT SAFETY, LEADERSHIP, PERSON- AND FAMILY-CENTERED CARE, AND TRIPLE AIM FOR POPULATIONS from IHI open school.
• •Leading team to any assigned project; such as COVID-19 outbreak e.g. Drive Thru Pharmacy inititation, home delivery initiation with third party company and home administration intiitations.
• •Leading Ramadan Campaing Project; Educate our patients about the proper and safe way of using their medications during Ramadan. Through: One to one counseling, Printed material distribution and Counseling about specific topics upon patient request.
• •Member of Several Committees in the hospital:
• •Pharmacy and Therapeutic committee (intra- hospital )
• •Non-moving & Expiry items management committee.
• •Customer Experience Excellence Committee.
• •Medical Record Committee.
• •Facility Management & Safety Committee.
• •Joint Comission member.
• •Member of Committee with sister hospital under MOPA (Pure Health):
• •Pharmacy and Therapeutic committee & MOPA;Ministry of Presidential Affairs)
• •Medical Strategic Reserve Technical Team.
• •Member in Pharmacy management meeting.
• •Leading Projects related to the Pharmacy and submitted on time.
• •Member on Pharmacy department managers committee.
• •Leading Member in Pharmacy team; for Joint Comission Internaltional Accreditation.

Steered pharmacy operations within the discharge unit, reporting to the department head. Coordinated clinical safety protocols and accreditation readiness across the facility while managing departmental workflows to align with organizational standards.

• •Implementing project in discharge pharmacy to improve patient satisfaction and reducing waiting time by achieving SEHA KPI.
• •Membership at SKMC on Medication safety committee.
• •Membership on Pharmacy department managers committee.
• •Membership on Pharmacy team in preparing for Joint Comission Internaltional Accreditation.

Influenced clinical pharmacy operations by managing daily staff workflows and ensuring adherence to safety and quality control standards. Steered departmental compliance with international accreditation requirements while coordinating medication management protocols across clinical units.

• •Leading the Staffs and managing the daily task.
• •Assure the environment and patient safety in all aspect.
• •Comply with safety, quality control program, policies and procedures of the department.
• •Dealing with PSN reports and working with the team for urgent actions.
• •Ensure implementing the medication management and uses policies and procedures.
• •Presenting for the staff customer empathy program on staff meeting.
• •Preparing for Joint commission international accreditation.
• •Dealing with complaints to improve the quality of providing services for the pharmacy.
• •Attend the training session of Abu Dhabi environment, health and safety management system.
• •Applying and adhering emergency preparedness policies.
• •Intervention with the physicians.
• •Monthly meeting with the consultant of a pediatric ward to improve bedside counseling.
• •Dealing with the Lexicomp. Or SEHA library to get medication profile.

Education

Healthcare Management

Languages